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Customer Support & Information ********** IMPORTANT*********** Please read *all* of this information first *before* emailing for customer support. Below you will find the answer to almost every question you could ask about downloading, viewing, clicking links, and printing the e-books, our refund policy, and much more. *Before* contacting for customer support -- there is a 99% chance the answer to your question is *found below*. Note: The link to innerlightsupergreens.com isn't working Frequently Asked Questions I have a question that is not answered here Getting Your Ebook to Show Up on Your Computer Downloading the e-books & audio Problems downloading the e-books or audio How can I get adobe acrobat reader? Other Questions I don't know what my username/password is. What will it say on my credit card statement? Is there a "Hardbound Copy" of the book? How can I buy the book if I don't have a credit card? Can I send you a check through the mail instead of ordering online? Do you have an affiliate program? Where can I write for advice or to make a comment? Will my questions get a personal answer? I have a question that is not answered here ANSWERS: Downloading the ebook & audios Downloading simply means to view and/or save the book or audio on your computer. After purchase of any and all ebooks, you will be taken immediately to a web page where you will receive instructions on a link that you click on to receive your product. You'll also get an email from us with this link again along with a receipt that should also have access details. Saving the ebook You can also right click on the blue link to the book from the download page and select "Save As" from the menu and save it to your computer. Problems downloading the ebook or audios If nothing shows up when you try to download your e-book then try these steps below. 1. Make sure you update your adobe acrobat reader. This will solve 90% of the problems with opening the files. There are instructions in the next section below on how to update.. 2. Try right clicking the link to the file and select "Save As" and save it to your computer. Then open the file from your computer. 3. Shut down your computer and restart. If that does not work, or you are just getting a problem downloading. Try downloading from the website at another time, sometimes the server may be busy and trying again in half an hour will solve your problem. This will solve virtually all problems with getting an ebook to show up on your computer. Audio files: Try the other links: dial-up or broadband, both are good quality. Before you get Adobe Acrobat Reader, try to open the book first. You probably already have Adobe Acrobat Reader on your computer. You may not need to update to the current version of Adobe. The older versions of Adobe Reader may be very slow or may not work. If you need Adobe Acrobat Reader (or if you need to update the version on your computer) you can download the FREE Reader by going here (http://www.adobe.com/products/acrobat/readstep2.html) You can also click on the help menu once you have adobe open, there is then a button to check for updates. You are entitled to print your one copy of the book. Printing problems If the book does not print properly or if you see mishmash of letters and numbers, this means that your computer has opened the ebook with the wrong program. Sometimes people try to open an ebook with Microsoft Word. All ebooks must be opened with Adobe Acrobat Reader. This is a free program. In most cases, you will received 2 emails after purchase. Both of these will contain the link to the product. One from us and another from clickbank.com. What will it say on my Credit Card statement? Your credit card will only say Clickbank/Keynetics. It will not say the name of the book or program you purchase. Is there a "Hardbound Copy" so I can sit on the sofa and read the book? At this time, all our books are instant downloads - ebooks. This is clearly stated on our websites as well. We ARE working toward this, but it is not in the immediate future. You can access the course materials, audios and bonuses at any time from your download page (this would have been sent to you by email). Feel free to print any sections you wish for personal reference. You do not need a username or password unless you wish to post If you have lost your password for the forum then there is a button to reset your password when you login. If you have forgotten your username, check your emails. If you still can't find it, you will have to reregister with a different email address. How can I buy the book if I don't have a credit card? The best thing to do in this situation is to get a Paypal account. http://www.paypal.com it is used widely over the internet and is very secure. Can I order by phone? Do you have an affiliate program? Yes. Please signup for our affiliate membership area which contains many promotional tools to make things easier for you to promote or recommend to friends. http://acidalkalinediet.com/alkalize/signup.php Our refund policy is stated on the product sales page. Can I send you a check through the mail instead of ordering online? Currently we only accept online secure payments by credit card and paypal. Checks and money orders take too long. Where can I write for advice or to make a comment? Will my email get a personal answer? If you would to ask specific questions about the diet, please use our forum: http://acidalkalinediet.com/forum You can register here. I have a question that is not answered here We need to know the following: * Your full name |
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